Refund policy

Need to return or exchange an item? We are here to help.

30 days from delivery

Email orders@veyeashop.com within 30 days of receiving your item. Include your order number, the item and your reason for returning it.

Return conditions

For a change-of-mind return, items must be unworn, unused, unwashed and unaltered, with their original tags and packaging cards. Sets must be returned complete. Items clearly marked Final Sale before purchase are not eligible for change-of-mind returns. These conditions do not exclude help with damaged, defective or incorrect items.

How to return

Please contact us before sending anything back. We will provide approval, the return address and instructions. Send your return within 14 days of approval and keep your tracking receipt.

Shipping costs

For a change of mind or a different color, you cover return shipping; original shipping charges are not refundable. We do not charge a restocking fee.

If your item arrives damaged, is defective or is not what you ordered, email us promptly with photos. We will arrange a suitable replacement or refund and cover any necessary return shipping. If the entire order is returned because of our error, we will also refund the original shipping charge.

Refunds

Within 7 business days of receiving your return, we will inspect it, email you the result and issue any approved refund to your original payment method. Refunds reflect the amount paid for the returned items after discounts, plus applicable tax. Your bank or payment provider may take additional time to post the refund. Business days exclude weekends and public holidays.

Exchanges

Contact us within the same 30-day window. Exchanges depend on stock and the return conditions above. We will confirm availability, any price difference and shipping costs before you proceed. If an exchange is unavailable, an eligible return can be refunded.

Handmade details

Small variations in stitching, shape or placement can be part of a handmade piece. This does not excuse damage, a faulty clasp or a material difference from the product description or stated measurements. Please contact us if something is not right.

Cancellations

Email us within 15 minutes of placing your order and before fulfillment to request cancellation. Cancellation is only confirmed when we reply. If the order has shipped, please follow the return process above.

This policy does not limit your rights under applicable consumer law.